London Network for Pest Solutions (“LNPS”) gathers and processes your personal
information in accordance with this privacy notice and in compliance with the relevant data
protection law. This notice provides you with the necessary information regarding your rights
and obligations, and explains how, why and when we collect and process your personal

LNPS’ registered office is at 86-90 Paul Street, London EC2A 4NE and acts as the Data

Our designated Data Protection Officer is Pradeep Lawrence and can be contacted at:
Post: 86-90 Paul Street, London EC2A 4NE

What data do we collect?

LNPS collects the following personal data:

  • Personal identification information (name, address, phone number, email address)

How do we collect your data?

You directly provide LNPS with most of the data we collect. We collect data and process data

when you:

  • Request for our services to be carried out at your premises, via our website, email or telephone.
  • Voluntarily complete a customer survey or provide feedback on any of our services by email.
  • Use or view our website via your browser’s cookies.
    LNPS may also receive your data indirectly from the following sources:
  • Your property owner/landlord may provide us with your details in order for us to carry out our services.

How will we use your data?

LNPS collects your data so that we can:

  • Deliver the service that has been requested to be carried out.
  • Email you with critical information on the services carried out at your premises/property.

Notify you of upcoming appointments or other critical information about the service that you have requested to be carried out

How do we share your data?

LNPS takes your privacy very seriously and we do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal/contractual requirement.

We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply
our contracts with you; or to protect our rights, or our safety and/or the safety of our service users, or others.

We may also disclose your information to our sub-contractors to carry our services that you have requested at your premises/property.

We will share your information with relevant government agencies where it is necessary or we have a legal/contractual obligation to do so.

We do not sell your information to anyone else. LNPS does not collect or use your data for marketing purposes.

How do we secure your data?

All data will be held in accordance with our data security policy and in accordance with the provisions of the Data Protection Act 1998.How long do we keep your data?

How long do we keep your data?

LNPS retains personal information up to a maximum of 7 years, and we have retention policies in place to meet these obligations. However, some contractual obligations, may require us to retain records for up to 7 years following termination of those contracts (or longer, if there are legal obligations to preserve the data).

What are your data protection rights?

LNPS would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request LNPS for copies of your personal data.
  • The right to rectification – You have the right to request that LNPS correct any information you believe is inaccurate. You also have the right to request LNPS to complete information you believe is incomplete.
  • The right to erasure — you have the right to request that LNPS erase your personal data.

However, please note that we cannot delete data where: –

  • It is required to deliver an on-going service.
  • There is a contractual requirement to maintain the information.
  • It is for public health purposes.
  • It is for scientific or historical research, or statistical purposes where it would make information unusable.
  • It is necessary for legal claims where the data is required, under certain conditions.
  • The right to restrict processing – You have the right to request that LNPS restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to LNPS’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that LNPS transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

LNPS uses cookies in a range of ways to improve your experience on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The LNPS website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

LNPS keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14/09/2022.

How to contact us

If you have any questions about LNPS’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Post: 86-90 Paul Street, London EC2A 4NE

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that LNPS has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioners Office
Wycliffe House
Water Lane

Tel: 0303 123 1113 (local rate) or 01625 545 745
LNPS ICO registration number: ZA225615