CORONAVIRUS

Given the unprecedented and developing situation regarding COVID-19, London Network for Pest Solutions wanted to update you on the steps we are taking to keep our customers, staff and suppliers safe and our service running and disruption kept to a minimum.

We are continuing to follow all official guidance from the government and health authorities. The health and wellbeing of our customers, employees and suppliers is of great importance to us and we will continue to ensure that all of our policies and procedures reflect the best available information from those authorities.

Keeping our staff safe and protected

LNPS has always placed health and safety of staff as high priority. We remain committed to the highest standards and have strengthened our detailed procedures in this area to minimise the spread of COVID-19. These include:
·       Increased use of PPE items such as disposable gloves, face masks and coveralls

·       More regular use of sanitising wipes

·       Reminding all employees of the importance of thorough and frequent hand-washing
·       Avoiding smoking throughout the day to minimise contact between hands and face
·       Changing our sickness procedure

Continuing to serve our customers, employees and local communities

Across the UK, we are facing unprecedented disruption and uncertainty, in particular around the availability of goods and services. We are committed to providing pest visits for everyone for as long as it is safe to do so and where it is not against Government guidelines.

We have also taken a number of additional steps to ensure that our employees continue to feel safe and protected at work:
·       To support control measures our staff will no longer ask customers to sign their mobile PDA after treatments.  The reports will still be read to customers to ensure they understand what we have found and what we have done and a copy will be emailed to them.

·       Prior to the outbreak of COVID-19 we had already moved to a flexible work pattern with all admin and management work being done from home, this will continue so as to minimise contact with members of the public and customers.  As usual appointments will be booked by telephone and email.
·       As a further control method, stock will be collected by one member of staff and delivered to individual vehicles and additional stock will be carried to minimise contact
·       Staff will now sanitise points of contact on vehicles (steering wheel, indicators, door handles etc.) every time they get in and out of their vehicle

Keeping you informed

We will continue to keep you updated through email, our social media accounts and our website. Giving the best available information relating to any necessary alterations or changes to our service.

For more information on steps you can take to mitigate the spread of COVID-19, please visit the Department of Health & Social Care website.